Your Tech Questions Answered
Frequently Asked Questions
We work one-on-one with individuals and small businesses to make technology easier, safer, and less stressful. Below you’ll find clear answers to common questions about our services, pricing, and support. If something still feels unclear, don’t worry that’s exactly why we’re here.
I primarily work with older adults, families, and small businesses who want clear, patient, and trustworthy technology help. Many clients just want someone they can call who explains things calmly and clearly.
Not at all. My job is to meet you where you are and explain things in plain language no tech background required.
Yes. I offer both in-person support (by appointment) and secure remote support when appropriate. We’ll always choose what feels most comfortable for you.
Yes. I use secure, encrypted tools and only connect with your permission. You are always in control, and I’ll explain each step before we begin.
I offer both hourly support and monthly support options. Pricing is always explained upfront, with no surprise charges.
It’s helpful to have your device charged, your internet connected, and any relevant login information available. If you’re not sure what you’ll need, don’t worry I’ll guide you through it.
Most sessions last between 60 and 120 minutes, depending on the issue. I’ll always let you know what to expect before we begin and check in along the way.
Yes. Many clients ask for help with multiple devices or questions during a single session, and we can prioritize what’s most important.
Technology can be unpredictable. If something comes up after a session, you’re welcome to reach out again. Many clients choose ongoing or monthly support for added peace of mind.
Absolutely. I’m happy to communicate with family members or caregivers when helpful, especially when supporting older adults who want an extra layer of reassurance.
The best way to reach me for non-urgent questions.
Phone
Best for quick questions of urgent help.