Support Built on Trust, Clarity, and Care

Reliable, patient support focused on clarity, security, and peace of mind.

Black‑and‑white photo of a person smiling on a forest trail

Hi, I’m Zach

I’m a Glenwood Springs local with deep roots in this valley. I’ve spent the better part of two decades here, I know these communities, I know these roads, and I know my neighbors. When you call Flat Tops Digital, you’re not getting a call center or a stranger. You’re getting someone who genuinely lives and works here, from Rifle to Vail and everywhere in between.

Before starting Flat Tops Digital, I spent 16 years in the outdoor industry, guiding rivers, managing operations, and helping build one of the valley’s most respected adventure businesses from the ground up. That work taught me something that has nothing to do with technology: people don’t want to feel talked down to. They want someone patient, honest, and genuinely invested in helping them succeed.

That’s exactly what I bring to tech support.

I started this business because I kept seeing the same thing, good, smart people feeling embarrassed or overwhelmed by technology. Forgotten passwords, suspicious emails, printers that refuse to cooperate, phones that suddenly stopped making sense. These problems are stressful, and too often people either suffer through them alone or get handed off to someone who fixes the problem without explaining a thing.

I do it differently. My goal isn’t just to fix what’s broken, it’s to make sure you understand what happened, feel confident moving forward, and know you have someone local you can call when the next question comes up. No jargon, no rushing, no upselling. Just calm, honest help from a neighbor who genuinely cares.

That’s what Flat Tops Digital is built on, and that’s what you’ll get every single time.

My Approach

  • Patient and Clear – I explain things in plain language, at your pace

  • Practical Solutions – No unnecessary tools or upselling

  • Education-Focused – I teach as I help, so you’re not dependent on me

  • Security First – Special attention to scams, fraud prevention, and account safety

  • Personal Support – You’re never “just another ticket”

Technology shouldn’t feel rushed or intimidating. I take the time to listen, explain, and make sure you feel comfortable not confused when we’re done.

What I Help With

  • Computer, printer, and device troubleshooting

  • Passwords, account access, and organization

  • File cleanup and digital organization

  • Scam awareness, fraud prevention, and online safety

  • WordPress website support and maintenance

  • One-on-one education and guidance

If you’re not sure whether something fits, just ask chances are, I can help.

Local, Reliable Support

Local Support Across the Roaring Fork Valley & Vail Corridor Based in Glenwood Springs, I work with clients throughout Garfield, Pitkin, and Eagle Counties, including Carbondale, Basalt, El Jebel, Aspen, Snowmass Village, Vail, Edwards, Beaver Creek, New Castle, Silt, and Rifle. I offer in-person appointments throughout the region and secure remote support for clients anywhere. On-site visits outside the Glenwood Springs area may include a small travel fee, I’ll always let you know upfront. If you’re not sure whether I serve your area, just call or text, chances are, I do.

Ready to Get Started?

If technology has been causing frustration or stress, I’d be happy to help. Reach out today, and we’ll take it one step at a time.

Organized workspace with laptop on wooden stand and potted plants

My Core Principles

I believe technology should feel simple, not stressful. My approach is patient, clear, and focused on your comfort and security. I take the time to explain things in plain language, offer honest solutions without upselling, and make sure you feel confident and supported every step of the way.